But the disruption driven by the pandemic has forced the businesses to leverage emerging technology in a far more strategic manner to truly complement the human worker e.g., automate processes end to end in a lights out mode and not just in finance, HR, and IT but enterprise-wide. Thus far, RPA was at best a tactical initiative barely visible to the CEO and the Board. Engineering, metals, mining, hospitality, healthcare, insurance, etc have some catching up to do. You may automate a large part of Procure to Pay (standard) using RPA and pieces of order to cash, but touchless end-to-end procure to pay or order to cash using RPA is mostly a pipe dream.Īnother point to note is that most of the processes being automated are primarily in Finance, HR, IT, and reporting and not really on the operations side like manufacturing, inventory management, supply chain, logistics, research & development.īesides industries have not yet consistently adopted RPA e.g., banking, financial services, and shared services are the furthest ahead with consumer products, retail, and manufacturing following close behind. In terms of end-to-end enterprise-wide processes, RPA can address about 25-35% of the enterprise-wide processes.
However, this does represent the true picture, because this 60% of processes are not end-to-end enterprise-wide processes. Results have shown that RPA can manage nearly 60% of the processes across most organisations that are either manual, straight through, or error prone.
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